HISTORY
Auchrannie Resort was founded by Iain and Linda Johnston in 1988 to provide Arran with the indoor leisure facilities needed to become a successful tourism destination and to help make the island a great place to live, work, and visit all year round.
At the time, Arran had few indoor wet weather facilities, no distillery, brewery, chocolate, or cheese shop, and visitor attractions were few and far between. Quality visitor accommodation was also scarce, and the tourism season started at Easter and finished at the end of September.
The Johnstons bought Auchrannie as a 16-bedroom private hotel with 27 glamping-style “Ranchettes.” Their vision was to create quality hotel and self-catering accommodation to support an indoor pool for the community and Island visitors. However, one pool was not enough to satisfy demand, and over the years, the facilities and accommodation grew, and Auchrannie had to become a fully featured resort to achieve a sustainable business model.
In 2017, Auchrannie became Scotland's first employee-owned resort, ensuring it would always remain an independent, locally run business with community values at its heart. The Trust Deed ensures that the resort is run according to its original values and “reason to be” and prevents the sale of the business to any third party. The resort is now an iconic, much-loved, multi-award-winning, industry-leading hospitality business that is Employee-owned and committed to Fair Work.
Since Auchrannie Resort's inception in 1988, Arran has become a thriving, popular, high-quality destination that attracts visitors throughout the year and is a vibrant place to live, work, and visit. The development of Auchrannie Resort, its facilities, and its community ethos have played an important part in Arran's resurgence and its sustainability for future generations of islanders and visitors.
CUSTOMER PROMISE
Our aim is to deliver hospitality with passion and personality. We will treat you as an individual and aim to provide a truly awesome, special and unique experience which gives you a happy and relaxed holiday that exceeds your expectations. We care passionately about what we do, aim to give value for money and we will act professionally with integrity at all times.
COMMUNITY
As a proud Arran business which has grown here for 30 years, we recognise the invaluable support received from the local community and our responsibility to give back to the island.
Some examples of our community involvement include:
We have our own Auchrannie Charitable Trust, supporting local charities, organisations, clubs & good causes with the help of our guests - https://www.charity.auchrannie.co.uk/
We support the Arran Youth Foundations, a multi-award winning charity on Arran that aims to engage the young people of the island in fun and meaningful youth work activities. http://www.arranyouthfoundations.org/
We are a founding member of VisitArran, the island’s destination management organisation - http://www.visitarran.com/
We use local suppliers where ever possible
FAIR WORK
Auchrannie is committed to playing its part in the Fair Work Convention’s vision that by 2025, people in Scotland will have a world-leading working life where fair work drives success, wellbeing and prosperity for individuals, businesses, organisations and society. We are therefore developing a workplace that is built on the five key dimensions of Fair Work: effective voice, opportunity, security, fulfilment and respect.
TIPS
At Auchrannie, we strongly believe that all of our team members contribute to the awesome service experience received by our guests and we believe in the full and fair distribution of tips and gratuities. We work with an independent troncmaster who allocates tips fairly in line with the rules of the scheme. Auchrannie pays all charges relating to card gratuities and the administration fee for the scheme, meaning that 100% of the tips received from our guests are distributed to the team on a monthly basis.
VISITOR GIFTING
In 2022, we launched the "Auchrannie Charitable Trust" (charity number: SC049852). The Auchrannie Charitable Trust will support local charities and groups who work to improve our island’s environment and the well-being of our community. Monies raised will help to make Ayrshire and Arran a better place for visitors and residents. Guests will notice a £1 per night optional Auchrannie Charitable Trust "Visitor Gifting" charge on their bills. From 1st October 2022, submissions for charitable support will be invited from local groups and organisations. For more information please visit https://charity.auchrannie.co.uk
